Inquiries and first response
What we look at
Inquiries come in through Google, Instagram, WhatsApp, your website, the phone and referrals. The first response alone often decides whether it turns into a conversation. Here we look at how fast and how cleanly that first contact runs today.
For example
- Bring every channel together in one place
- Speed up the first response, after hours too
- Route each inquiry to the right person automatically
- Capture the missed call as an inquiry as well